Delivery & Returns

Free delivery in Europe on all orders above £100 

Eligible countries for free delivery above £100 :

Austria, Belgium, Bulgaria, Croatia, Czech Rep, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Holland, Hungary, Iceland, Ireland & Northern Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Norway, Poland, Portugal, Romania, San Marino, Slovak, Slovenia, Spain, Sweden, Switzerland, Ukraine, UK Channel Islands, UK mainland

Orders are processed same day for order received before 1pm Monday to Friday and next day for orders received after 1pm. Your order will be dispatched in a standard Anima Vinci shipping box.

For orders below £100 and outside Europe

 UK mainland, Ireland & Northern Ireland

£6 
1 – 3 DAYS

 UK Channel Islands

£16 
5 – 7DAYS

Belgium, Holland, France, Germany, Luxembourg
£13 
5 – 7 DAYS

Austria, Denmark, Italy, Portugal, Spain, Sweden, Finland
£15 
5 – 7 DAYS

Bulgaria, Czech Rep, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovak, Slovenia
£17 
10 WORKING DAYS

Norway, Switzerland, San Marino, Iceland, Georgia, Croatia, Monaco, Ukraine
£30 
10 WORKING DAYS

United States
£30 / FREE OVER £150
10 WORKING DAYS

Bahrain, Kuwait, Oman, Saudi Arabia, U.A.E.

£60 / FREE OVER £175

10 WORKING DAYS

Returns

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days of delivery. The cost of the return is payable by the customer. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service and retain your proof of postage as we cannot accept liability for goods lost in transit. Please could you contact our customer services team on info@animavinci.com  before any return is made so we can make sure our warehouse are aware of its arrival and therefore will minimise the time for a refund.

Inside your package, please

  • Print your name
  • Print your order number
  • Highlight the item(s) being returned
  • Include the reason for return

Address your package to

Anima Vinci  return Westex ltd
Parkside House, River Way, Harlow, Essex, CM20 2DW, UK

Defects, incomplete orders, or incorrect delivery

If you are returning your items owing to defects, incomplete or incorrect delivery, please contact our Customer Care on info@animavinci.com. We will email a Freepost label across to you so that you can send your package back to us, free of charge.

Refund time

We aim to process your return within 7 working days of receipt into our warehouse. The refund will be made to the same card or paypal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account- this will vary from bank to bank.

Your statutory rights remain unaffected.